Terms of Service

  • 1. Introduction :

    Welcome to Chatbox. These terms and conditions outline the rules and regulations for using our mobile application that provides WhatsApp Business API integration and team communication services.

  • 2. Acceptance of Terms

    By downloading, accessing, or using Chatbox, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our application.

  • 3. Registration and Account Security
    • Registration: Users must login with a valid mobile number and select their role (User or Team Member). Registration requires country code and 10-digit mobile number validation.
    • Account Security: Users are responsible for maintaining the confidentiality of their account details, including passwords and authentication tokens. You should notify us immediately of any breach of security or unauthorized use of your account.
    • Account Changes: Users can change their registered mobile number while retaining their data through the profile settings.
    • Account Deletion: Users can delete their accounts if they wish. This action is irreversible and will result in the loss of all associated data including chat history, media files, and team memberships.

  • 4. Use of the Application
    • Messaging Services: Users can send and receive text messages, images, videos, documents, location data, and audio messages through WhatsApp Business API integration.
    • Team Management: Team members can be added and managed through the application, with different access levels and permissions.
    • Quick Replies and Templates: Users can create, manage, and use quick reply templates for efficient communication.
    • Media Sharing: Users can share various types of media including images, videos, documents, and location data with proper permissions.
    • Real-time Communication: The application uses WebSocket connections for real-time messaging and notifications.
    • Push Notifications: Users receive push notifications for new messages and important updates through Firebase Cloud Messaging.

  • 5. Settings and Customization
    • Account Settings: Users can manage their profile information, change mobile numbers, and update authentication details.
    • Notification Settings: Users can customize notification preferences, including sound settings, vibration, and notification types.
    • Media Settings: Users can manage media storage, download preferences, and file handling options.
    • Team Settings: Team administrators can manage team members, permissions, and access levels.

  • 6. User Responsibilities

    Users agree not to misuse the application, including but not limited to:

    • Spam: Sending unsolicited or unauthorized advertisements, spam, or junk mail through the messaging system.
    • Unlawful Activities: Engaging in illegal activities or activities that promote illegal actions through the platform.
    • Privacy Violations: Violating the privacy of others, including sharing personal information without consent.
    • Platform Abuse: Attempting to circumvent security measures, reverse engineer the application, or use automated tools to access the service.
    • Content Violations: Sharing inappropriate, offensive, or harmful content through the messaging system.

  • 7. Data and Privacy
    • Data Collection: We collect necessary information for service provision, including contact information, message content, and usage analytics.
    • Data Security: We implement security measures to protect your data, but cannot guarantee absolute security.
    • Data Retention: Message data and media files are stored as necessary for service provision and may be retained according to our data retention policy.

  • 8. Third-Party Services
    • WhatsApp Business API: Our service integrates with WhatsApp Business API, and users must comply with WhatsApp's terms of service.
    • Firebase Services: We use Firebase for push notifications and analytics, subject to Google's terms of service.
    • Google Maps: Location services are provided through Google Maps API, subject to Google's terms of service.

  • 9. Termination

    We reserve the right to terminate or suspend access to our application immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

  • 10. Changes to Terms

    We may update these terms from time to time. We will notify you of any changes by posting the new Terms of Service on this page. Your continued use of the application after any such changes constitutes your acceptance of the new Terms of Service.

  • 11. Contact Us

    If you have any questions about these Terms, please contact us at info@nueotel.com

Privacy Policy

  • 1. Introduction

    Chatbox is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application that provides WhatsApp Business API integration and team communication services.

  • 2. Information Collection

    Personal Information: We collect information you provide during registration, including:

    • Mobile phone number with country code
    • Profile information and display name
    • Device information (device ID, model, operating system)
    • Authentication tokens and session data
    • Usage Data: We collect data on how you use the application, including:
      • Message content and metadata
      • Media files (images, videos, documents) shared through the platform
      • Location data when shared
      • Team membership and collaboration data
      • Quick reply templates and preferences
      • Notification settings and preferences
    • Technical Data: We automatically collect:
      • Device information and capabilities
      • IP address and network information
      • Crash reports and error logs
      • Firebase Cloud Messaging tokens for push notifications
  • 3. Use of Information

    Service Provision: We use your information to:

    • Facilitate messaging and communication through WhatsApp Business API
    • Provide real-time notifications and updates
    • Manage team collaboration and access control
    • Store and retrieve media files and message history
    • Enable location sharing and mapping services

    Personalization: To customize your experience, including:

    • Notification preferences and sound settings
    • Quick reply templates and message organization
    • Team management and access permissions
    • Media handling and storage preferences

    Security and Maintenance: To:

    • Maintain the security and integrity of your account and our application
    • Monitor for abuse and unauthorized access
    • Provide technical support and troubleshooting
    • Improve application performance and reliability
  • 4. Information Sharing and Disclosure

    WhatsApp Business API: Message content and media are transmitted through WhatsApp's infrastructure, subject to their privacy policies and terms of service.


    Firebase Services: We use Firebase for:

    • Push notification delivery
    • Analytics and crash reporting
    • Data storage and synchronization

    Google Services: We use Google services for:

    • Maps and location services
    • Analytics and performance monitoring
    • Data storage and synchronization

    Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

    Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred with appropriate notice.

  • 5. Data Security
    • Encryption: We implement encryption for data transmission and storage where technically feasible.
    • Access Controls: We use authentication and authorization mechanisms to control access to your data.
    • Secure Storage: Data is stored using industry-standard security practices, though no method is 100% secure.
    • Regular Updates: We regularly update our security measures and application to address potential vulnerabilities.

  • 6. Data Retention
    • Message Data: Messages and media files are retained as necessary for service provision and may be stored according to our data retention policy.
    • Account Data: Account information is retained while your account is active and for a reasonable period after deletion for legal and operational purposes.
    • Analytics Data: Usage analytics and performance data may be retained for service improvement purposes.

  • 7. User Rights and Controls
    • Access and Correction: Users can access and update their personal information through the profile settings in the application.
    • Data Portability: Users can export their message data and media files through the application's export features.
    • Account Deletion: Users can delete their accounts and associated data. Deletion is permanent and cannot be undone.
    • Notification Controls: Users can customize notification preferences and opt out of non-essential notifications.

  • 8. Third-Party Services and Data Sharing
    • Access and Correction: WhatsApp Business API: Your messages and media are processed through WhatsApp's infrastructure, subject to their privacy policies.
    • Data Portability: Firebase: We use Firebase for push notifications, analytics, and data storage, subject to Google's privacy policy.
    • Account Deletion: Google Maps: Location data is processed through Google Maps services, subject to Google's privacy policy.
  • 9. Children's Privacy

    Not intended for users under 13. We don't knowingly collect data from children.

  • 10. International Transfers

    Data may be processed outside your country with appropriate safeguards.

  • 11. Policy Updates

    We'll notify you of changes. Continued use = acceptance of updates.

  • 12. Contact

    Questions? Email info@nueotel.com

By using Chatbox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and Privacy Policy.