Cancellation policy at Nueotel
At Nueotel, we strive to provide a seamless and secure payment experience for all our users. We understand that circumstances may arise that require you to cancel or modify your transactions. Please review the following policy regarding cancellations and refunds:
Cancellation Policy:
- Transactions: Once a transaction is initiated, it cannot be cancelled through our platform. Please ensure that all transaction details are accurate before proceeding with the payment.
Refund Policy:
- Unauthorized Transactions: If you believe that an unauthorized transaction has been made through your account, please contact our customer support team immediately. We will investigate the matter and, if necessary, issue a refund for the unauthorized amount.
- Failed Transactions In the event of a failed transaction, where payment is made but the intended service or product is not delivered, we will refund the full amount to the original payment method within 5-7 business days.
Exceptions and Special Cases:
- In cases of fraudulent activity or suspected misuse of our platform, we reserve the right to suspend or terminate user accounts without prior notice. Any associated funds may be subject to investigation and potential forfeiture.
Exceptions and Special Cases:
- In cases of fraudulent activity or suspected misuse of our platform, we reserve the right to suspend or terminate user accounts without prior notice. Any associated funds may be subject to investigation and potential forfeiture.
Modification Policy:
- Modifications to transactions, such as changing the payment amount or recipient details, cannot be made after the transaction has been initiated. Please double-check all transaction details before proceeding with the payment.
Contact Information:
- For any questions or concerns regarding cancellations or refunds, please contact our customer support team at 8600998599 or email us at info@nueotel.com .
Policy Updates:
- Nueotel reserves the right to update or revise this cancellation and refund policy at any time without prior notice. Please review this policy periodically for any changes or updates.
Legal Disclaimer:
- This cancellation and refund policy is subject to applicable laws and regulations. Nothing in this policy shall override users' statutory rights under consumer protection laws.
